West Midland's No.1 For Plumbing & Heating
West Midland's No.1 For Plumbing & Heating
You’ve Been Invited to Protect Your Boiler
If you’ve received one of our Challenger Members Club gift boxes, then you’re definitely in the right place.
Inside the box you’ll have found a few little treats from us:
• Tea, coffee and biscuits
• A Challenger jigsaw puzzle
• And your invitation to the Challenger Members Club
You received this invitation because you’re one of our valued customers, and I recently serviced your boiler for you.
This page explains how local homeowners are protecting their heating systems, spreading the cost of servicing and repairs, and making sure they always have someone to call when things go wrong.
BEFORE WE TALK ABOUT MEMBERSHIP…
The Truth About Boiler Breakdowns
Boiler breakdowns never happen at a good time, do they?
They usually happen:
• In the middle of winter when you need heating the most
• In the evening when it's hard to get hold of anyone
• At weekends when you worry repairs will cost more
• Around Christmas or busy times when money is already tight
• And usually without any warning
Over the years working in homes across Sutton Coldfield, Walsall, Tamworth and Lichfield, I’ve seen first-hand the stress unexpected breakdowns can cause for families.
Repairs can sometimes cost hundreds of pounds, and in some cases even thousands depending on the problem.
And that’s exactly why I created the Challenger Members Club.
Sutton Coldfield’s best loved plumbing company- Let us take care of it for you!
Introducing The Challenger Members Club
The Challenger Members Club is a simple monthly plan designed to:
Protect your heating system
Spread the cost of servicing and repairs across the year
And give you confidence that help is always available when you need it
Instead of worrying about unexpected bills or struggling to find an engineer when your heating stops working…
You already have priority support from a trusted local engineer.
Why Homeowners Join The Challenger Members Club
Members enjoy:
It’s simply a smarter way to look after your boiler and avoid expensive surprises.
Choose Your Level Of Protection
The Challenger Members Club offers four levels of protection, depending on how much cover you want. Each level includes more protection and benefits.
GOLD
Challenger Boiler Service, Boiler Breakdown & Heating System Cover
£28
per month
What's included
Annual Boiler Service
Boiler Service consumables
Priority breakdown service
Boiler Warranty management
The Challenger 21 point boiler check
Boiler breakdown cover parts
and labour
Boiler controls cover
Radiator and heating system cover
Hot water cylinder and cold water storage cover
Unvented hot water add-on option
PLATINUM
Challenger Boiler Service, Boiler Breakdown, Heating System &
Plumbing and Drainage Cover
£35
per month
What's included
Annual Boiler Service
Boiler Service consumables
Priority breakdown service
Boiler Warranty management
The Challenger 21 point boiler check
Boiler breakdown cover parts
and labour
Boiler controls cover
Radiator and heating system cover
Hot water cylinder and cold water storage cover
Unvented hot water add-on option
Plumbing and Drainage cover
Why I Created The Challenger Members Club
Hi, I’m Simon, founder of Challenger Heating.
Over the years working in homes across the West Midlands, I kept seeing the same problem again and again.
Customers calling when their boiler had suddenly broken down.
Often in winter.
Often when money was already tight.
And often when the repair cost came as a big unexpected shock.
I wanted to create something that helped my customers avoid that stress completely.
So I created the Challenger Members Club.
A simple way for local homeowners to:
• Keep their boilers properly maintained
• Spread the cost of servicing and repairs
• And always have a trusted local engineer to call
Imagine This Winter…
Your heating suddenly stops working.
Without Membership
With Challenger Members Club
That’s exactly why so many local homeowners have joined the Challenger Members Club.
Join the Challenger Members Club and enjoy peace of mind all year round.
Frequently Asked Questions
Why have I received this gift box?
You’ve received this because you’re a valued customer of Challenger Heating. I wanted to personally introduce a new way of helping local homeowners protect their boilers, spread the cost of servicing and repairs across the year, and enjoy priority support if anything ever goes wrong.
What exactly is the Challenger Members Club?
The Challenger Members Club is a simple monthly plan designed to help look after your boiler and heating system. It spreads the cost of servicing and potential repairs across the year while giving you priority support when you need it most.
Is this similar to British Gas or HomeServe?
Some people compare it to that, but there’s a key difference. Those are large national companies with call centres and different engineers visiting each time. With Challenger Heating you’re dealing with a trusted local engineer who already knows your home and takes personal responsibility for the work.
What happens if my boiler breaks down?
Members receive priority support. That means if your heating or hot water stops working, you’ll be moved ahead of non-members in the booking queue. Depending on your plan level, repairs are either included or significantly reduced in cost.
Do I still need a boiler service every year?
Yes. Annual servicing is essential to keep your boiler safe, efficient, and reliable. It helps prevent breakdowns, extends the life of your boiler, and protects manufacturer warranties. That’s why servicing is included or discounted within the membership plans.
Can I join if my boiler is older?
In many cases, yes. If your boiler is older or hasn’t been serviced recently, we may need to check that it’s in safe working condition first. I’ll always be honest about your options so there are no surprises later.
Is there a long contract?
No complicated contracts or hidden terms. Membership is designed to be simple and flexible, giving homeowners peace of mind without unnecessary complications.
Why is membership better than just paying when something breaks?
Boiler breakdowns often happen at the worst possible time and repairs can cost hundreds of pounds. Membership spreads those costs across the year and gives you priority help if something goes wrong, reducing both financial surprises and stress.
Who is membership best suited for?
Membership is ideal for homeowners who want peace of mind, prefer predictable monthly costs, and like having a trusted local engineer available when needed.
How do I join?
Simply choose the membership level that suits your home and sign up online. The process only takes a few minutes, and once you’re a member your boiler and heating system are looked after year-round.
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Copyright © 2025 – All Rights Reserved. Challenger Heating Services Ltd. Registered in England and Wales. Company Number: 14201388.
Registered Address: 33 Tysoe Drive, Sutton Coldfield, West Midlands. B76 2UJ. 07715 832181.
Challenger Heating Services Limited is an Introducer Appointed Representative (Financial Services Register No. 987418) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.
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