West Midland's No.1 For Plumbing & Heating
Are You Fed Up With Substandard Boiler Insurance and Breakdown Cover?
The truth about most boiler breakdown companies…
They hook you in with a cheap price at the start…
Then the monthly cost goes up year after year, even when you barely use the service.
They call it a “boiler service” — but many don’t even remove the case. They’re in and out of your home in 20 minutes and leave without carrying out a proper, thorough inspection.
When your boiler breaks down and you need help, you’re often left waiting in a queue, only to get through to an overseas call centre where communication can be difficult and the service feels impersonal.
The engineers? They turn up late… or sometimes not at all… and nobody keeps you informed.
Some companies want everything done online, even if that’s not how you like to do business.
Many use poorly paid subcontractors who are rushed from job to job. They arrive with no uniform, no care, and no pride in the job.
And when something does go wrong, they blame sludge, say the boiler is beyond economical repair, and leave you without heating or hot water — after taking your money for months.
That’s not how we do things at Challenger Heating.
Boiler Failures Never Happen at a Good Time, Do They?
The Truth About Boiler Breakdowns
They usually happen:
● In the middle of winter, when you need heating the most
● In the evening, when it’s hard to get hold of anyone
● At weekends, when you worry repairs will cost more
● Around Christmas or busy periods, when money is already tight
● And usually with little or no warning
We’ve seen it too many times.
Homeowners suddenly find themselves without heating or hot water and are forced into a rushed decision about who to call, what to do next, and how much it’s all going to cost.
At Challenger Heating Services, we’ve seen time and time again that boilers which are serviced properly are far less likely to break down.
That’s exactly what we set out to change.
Sutton Coldfield’s best loved plumbing company- Let us take care of it for you!
Proper Maintenance. Better Protection. Less Stress.
We’ve developed our own 21-point boiler service checklist designed to do two things:
First, to help keep you and your family safe by making sure your boiler is inspected and serviced properly.
Second, to help reduce the risk of breakdowns by checking key boiler and heating system components and spotting issues early — before they turn into costly failures.
This is not a rushed, tick-box service.
This is proper boiler care from a local company that takes pride in doing things right.
Hi, I’m Simon, Founder of Challenger Heating Services
I’ve been a gas engineer since 2004, and my passion is providing reliable domestic heating services to homeowners in my local community.
Over the years, I’ve seen first-hand the stress, cost, and frustration that poor boiler breakdown services can cause.
That’s why I started Challenger Heating Services with one goal:
To give local homeowners a reliable, professional, and stress-free experience.
We proudly serve Sutton Coldfield, Lichfield, Tamworth, Walsall, and surrounding areas, and we’re proud to be a 5-star rated local company.
Our Promise To You
We don’t just say we’re different. We back it up with our 6-Point Guarantee.
Reliable
First, to help keep you and your family safe by making sure your boiler is inspected and serviced properly.
Clean
Your home is left spotless, shoe covers always worn, and the Henry Hoover always comes with us
Trustworthy
DBS checked for your peace of mind
Courteous
Friendly, respectful, and professional at all times
Professional
Skilled workmanship you can rely on
Honest
Clear advice and no nasty surprises
Don’t Just Take Our Word For It…
We’re proud to be a 5-star rated local company with happy customers across the area.
You’ll also see real examples of our work and the standard we deliver every day on our Facebook Page
Check Out Our Challenger Members Club Levels
Our membership plans are very popular, and we limit the number of new members who can join each month so we can continue to provide an excellent level of service to all members.
If your preferred plan is currently unavailable, join the waiting list and we’ll be in touch as soon as a space opens up.
Limited availability on selected plans
GOLD
Challenger Boiler Service, Boiler Breakdown & Heating System Cover
£28
per month
What's included
Annual Boiler Service
Boiler Service consumables
Priority breakdown service
Boiler Warranty management
The Challenger 21 point boiler check
Boiler breakdown cover parts
and labour
Boiler controls cover
Radiator and heating system cover
Hot water cylinder and cold water storage cover
Unvented hot water add-on option
PLATINUM
Challenger Boiler Service, Boiler Breakdown, Heating System &
Plumbing and Drainage Cover
£35
per month
What's included
Annual Boiler Service
Boiler Service consumables
Priority breakdown service
Boiler Warranty management
The Challenger 21 point boiler check
Boiler breakdown cover parts
and labour
Boiler controls cover
Radiator and heating system cover
Hot water cylinder and cold water storage cover
Unvented hot water add-on option
Plumbing and Drainage cover
Ready To Stop Worrying About Your Boiler?
If you’re tired of unreliable cover, rushed servicing, and being left in the cold when something goes wrong…
Then it’s time to join a local company that actually looks after your heating properly.
With the Challenger Members Club, you’re not just paying for breakdown cover…
You’re investing in proper maintenance, priority support, and real peace of mind all year round.
No call centres.
No rushed jobs.
No surprises.
Just honest, professional service from a company that genuinely cares.
Membership Is Limited — And That’s Intentional
We don’t want thousands of customers we can’t properly look after.
We keep our membership numbers controlled so every member gets the level of service they deserve.
That means:
Once spaces are filled for this month, we close applications and reopen when availability allows.
Join Today Or Speak To Us Directly
Or choose your membership plan and secure your place today.
Limited memberships available each month to maintain our service standards.
P.S. Most people only think about their boiler when it breaks…
By then, it’s usually stressful, inconvenient, and expensive.
Our Members Club is designed to stop that from happening in the first place.
If you’d rather stay warm, avoid surprise costs, and deal with a company you can trust…
Now’s the time to join.
Frequently Asked Questions
What exactly is the Challenger Members Club?
It’s a monthly membership designed to look after your boiler properly, not just fix it when it breaks.
You get a full annual service using our 21-point checklist, priority support if something goes wrong, and the peace of mind that your heating system is being maintained correctly all year round.
How is this different from companies like British Gas or HomeServe?
Most large providers are reactive — they step in after something has already gone wrong.
We focus on preventing breakdowns in the first place through proper servicing, detailed checks, and early fault detection.
You also deal directly with a local company, not a call centre.
Do I still need a boiler service every year if I join?
Yes — and it’s included.
Your annual service is a key part of the membership and is carried out thoroughly using our 21-point checklist, helping keep your boiler safe, efficient, and reliable.
What happens if my boiler breaks down?
As a member, you get priority support.
We’ll arrange a visit as quickly as possible, diagnose the issue, and carry out repairs based on your membership level — without the stress of finding someone last minute.
Is there a call-out fee?
No — members benefit from no call-out charges during working hours (depending on your plan).
You’re covered without the worry of unexpected upfront fees just to get someone out.
Can I join if my boiler is older?
In most cases, yes.
We just require an initial inspection service to make sure your boiler is safe and suitable for the plan. If any issues are found, we’ll advise you honestly before your membership fully starts.
What if my boiler is beyond repair?
If your boiler is genuinely beyond economical repair, we’ll explain your options clearly and honestly.
We don’t leave you stuck — and depending on your plan, you may also receive discounts towards a new boiler.
Am I tied into a long contract?
No long, complicated contracts.
The membership is designed to be simple and fair — we’ll explain everything clearly before you join so you know exactly where you stand.
What if my boiler never breaks down — am I wasting money?
Not at all.
The biggest value comes from preventing breakdowns in the first place.
You’re getting:
● A full professional annual service
● Ongoing system protection
● Early fault detection
● Priority support if needed
It’s about avoiding large, unexpected repair bills and stress.
Will you actually turn up when I need you?
Yes — that’s exactly why we limit membership numbers.
We don’t overload our diary like large national companies.
Our 6-point guarantee means we turn up when we say we will, communicate properly, and treat your home with respect.
That’s why so many of our customers stay with us year after year.
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Areas We Cover
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Copyright © 2025 – All Rights Reserved. Challenger Heating Services Ltd. Registered in England and Wales. Company Number: 14201388.
Registered Address: 33 Tysoe Drive, Sutton Coldfield, West Midlands. B76 2UJ. 07715 832181.
Challenger Heating Services Limited is an Introducer Appointed Representative (Financial Services Register No. 987418) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.
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